Shipping & Returns

All orders are placed directly through WhatsApp or by phone — there is no online checkout on this website. Message us and we'll confirm availability, pricing, shipping cost, and payment details with you personally.

Start an order on WhatsApp or call (336) 780-0319.

Orders are prepared and shipped after your order and payment are confirmed. Shipping options, costs, and estimated delivery times are quoted to you during your order conversation, as they depend on your location and the carrier arranged at that time.

Once your order ships, we'll share tracking information with you on WhatsApp. If your package is delayed or arrives damaged, contact us right away and we'll work with the carrier to make it right.

If your product arrives damaged, defective, or incorrect, contact us within 7 days of delivery with a photo of the item and we will arrange a replacement or refund at no cost to you.

For unopened, unused products in original packaging, contact us within 14 days of delivery to request a return. Return shipping is arranged during your conversation with us, and refunds are issued once the returned item is received. Due to the nature of oral-care products, opened or used items cannot be returned for hygiene reasons.

Something wrong with your order — wrong address, missing item, or a question about your delivery? Message us on WhatsApp or email support@eribeauty.com and we'll sort it out quickly.